Fees & Return Policy

Knawat > Fees & Return Policy

Fees & Return Policy

In order for you to use the Knawat service, you are required to agree to the following fees and cancellations policy.

The Knawat service is offered to you conditioned on your acceptance without your modification of the terms, conditions, and notices contained herein. Your use of the Knawat service constitutes your agreement to all such terms, conditions, and notices. Your use of a particular Knawat website included within the Knawat area may also be subject to additional terms outlined elsewhere on those sites.

Changes to Fees and Cancellations.

Knawat reserves the right, from time to time, with or without notice to you, to change these Fees and Cancellations in our sole and absolute discretion. The current published version of the Fees and Cancellations will supersede all previous versions. Your use of the Knawat website or continued use of our service after changes are made means that you agree to be bound by such changes.

Subscription Rates.

All Subscription Rates listed are in US dollars unless otherwise stated within this policy. In order for retailers to access and use the Knawat tools and services, they must agree to our current subscription-based payment terms.

Subscription fees pay for the right to access the marketplace, use the order fulfillment services, and management tools provided by Knawat. The member is not purchasing any exclusive rights to a Web page or information hosting on Knawat. Also, Knawat reserves the right to alter pricing or limit orders based on account activity. Subscription fees pay for the right to access and are not inclusive of product costs, ship rates, drop and/or handling fees and transaction charges. All product costs, ship rates, drop and/or handling fees and transaction charges are paid separately at the time of purchase.

Limited-Time Offers.

The above mentioned regular subscription rate fee schedule may not apply to customers who have responded to a promotional offer. If you believe you are subject to any special promotional rates and you have any questions as to the fees that apply to your subscription, please contact Customer Support.

Payment Terms.

All members are required to place a valid form of accepted payment on files such as credit cards, debit cards, and other valid forms of payment on file for monthly or annual billing in order to access and use the drop shipment system at Knawat. Placing a form of accepted payment on file allows the account unlimited access to the Knawat drop shipment system as long as Knawat is able to authorize the form of accepted payment for the payment due. Payments made on the Billing Cycle Date (as defined below) are purchasing access to the Knawat site until the next Billing Cycle Date occurs.

To place your form of payment on file (accepted credit cards include the following: Visa, MasterCard, American Express, Discover) on your Knawat account, simply complete our registration form. Debit and check cards (with a Visa or MasterCard logo) are an acceptable form of payment in lieu of a credit card. However, please remember that debit cards are not credit cards and therefore may be subject to daily and/or transaction limits. Please check with your issuing bank to determine if these or other limitations and restrictions may apply to your card.

Accounts without a valid credit card on file at the end of the billing cycle will be disabled. Disabled accounts will be held in an inactive state until such time as a valid credit card is placed on file.

Billing Cycles and Expiration Dates.

The date on which the member selects a subscription plan is considered to be the subscription “Billing Cycle Date” and the member will be billed the monthly or annual rate in advance for the entire selected subscription period. Subsequent charges are posted on the corresponding Billing Cycle Date according to your subscription type.

Monthly, auto-renewing – example:

If you register a new account on August 1st, your accepted payment form on file will be billed that day and the next Billing Cycle Date is September 1st. If the normally scheduled Billing Cycle Date falls on the 29th, 30th or 31st, but the current month does not have this date, the Billing Cycle Date will be adjusted to fall on the last day of that month. You must cancel or change your subscription before the next Billing Cycle Date to avoid additional charges. When you cancel your subscription, your access to the Knawat site is terminated beginning on the account’s next Billing Cycle Date.

Annual, auto-renewing – example:

If you register a new account on July 1st, 2003, your accepted payment form on file will be billed on that day and the subscription will expire at midnight on July 1st, 2004. Within 14 days of the expiration of your subscription, an email well be sent to the e-mail address that you supplied within your registration or account information notifying you that your annual subscription is about to be automatically renewed; you are responsible for maintaining a current e-mail address on file. You must cancel or change your subscription prior to the billing cycle date to avoid additional charges. When you cancel an annual subscription prior to the end of the one-year term, your access to the Knawat site is terminated beginning on the next Billing Cycle Date for the account and you will not be entitled to a prorated refund of any payments.

Disabling of Accounts.

Accounts that do not have a valid credit card on file with Knawat at the end of the billing cycle for billing will be disabled and all Knawat drop shipment tools and system access will be discontinued. At such time, the member will have the opportunity described below to enter valid billing information and/or select a subscription term should they choose to return to the site.

Disabled accounts will be held in an inactive state until such time as a valid form of payment is placed on file.

Charge Backs.

Every subscriber must agree to the Terms of Use. The Terms of Use are a binding, ongoing contract between you and Knawat. A Charge Back is considered a breach of the contract. Access to the Knawat service will be immediately suspended. Knawat reserves the right to pursue the subscriber civilly and/or criminally for any breach of the contract. In addition, by accepting the Terms of Use, you agree that the laws of the Turkish country shall have exclusive jurisdiction over any dispute or claims, policies, and procedures between you and Knawat relating to all aspects of Knawat services, website(s) and or these Terms. The subscriber expressly and irrevocably consents to personal jurisdiction and venue in these courts. Parties will be responsible for each of their respective attorney’s fees and court costs.

Account Billing Information Invoicing Procedures and Payments.

At the time the member selects a subscription package and a term of the subscription, a billing cycle is assigned to the account. This billing cycle and subscription plan choice will determine the statement invoicing date as well as the Billing Cycle Date. The Billing Cycle Date and subscription type will be clearly displayed at the top of the “Billing” page. Upon login,  please check your Account Status on the Billing page, for your Billing Cycle Date. For questions or problems about billing, please contact Customer Support.

Auto-renewing Monthly and Annual Subscription Payment Terms.

Monthly and annual subscription payments are processed each month and year respectively on the account Billing Cycle Date. Processing of the payments may take an additional 30 days past the Billing Cycle Date. To change your subscription level you can log into your account and visit the “my account” section, or you can contact us before the next Billing Cycle Date to avoid additional charges.

When you cancel a monthly subscription, your access to the site is terminated beginning on the next Billing Cycle Date for the account, and you will not be entitled to a prorated refund of any monthly payments. Renewed annual subscriptions are not eligible for refunds.

Annual Subscription Payment Terms.

Annual subscriptions require a one-year commitment and full payment up front to qualify for an equivalent reduced monthly rate. Annual accounts cancelled prior to the end of the subscription period are terminated beginning on the next Billing Cycle Date for the account and you will not be entitled to a prorated refund of any payments; as a result, the first year of service cannot be canceled. See Annual Subscription Cancellation below for more information.

Annual subscription payments are processed on the next Billing Cycle Date when an account is converted from a monthly to an annual subscription. When the subscription is about to expire, you will be notified of the subscription at the annual subscription renewal rate offered at that time.

Subscription Cancellation Button

The member may cancel their trial/monthly/annual membership renewals by:

  1. Logging into your Knawat.com account.
  2. Clicking My Profile on the top right corner of Knawat.com.
  3. Click on ‘Change’ button located beside the ‘Membership & Billing’ section.
  4. Follow the prompts to complete the cancellation process.

Please ensure you follow the prompts after clicking on the ‘Cancel Membership’ button to finalize the cancellation process!

Monthly Subscription Cancellation.

A monthly subscription account will expire on the next regularly scheduled Billing Cycle Date after the account cancellation request is submitted. Monthly subscription fees pay for access to drop shipment tools and services through the next Billing Cycle Date; therefore, no refund is issued for a monthly subscription cancellation.

Annual Subscription Cancellation.

Annual account subscriptions will expire beginning on the next Billing Cycle Date for the account and you will not be entitled to a prorated refund of any payments. Annual subscriptions require a one-year commitment to qualify for reduced rates.

Financial Responsibility.

The member agrees not to assign, transfer or sublicense their rights as a subscriber to the Knawat fee-based services and agrees to be financially responsible for all usage or activity on this fee-based services account.

In the event that Knawat must collect unpaid subscription amounts from a member, that member will be held liable for all applicable attorneys’ and collection agency fees.

Last updated august 2017.